My current sales team has worked predominantly on an inbound lead system, however due to the current stay-at-home environment we have pivoted to reaching out to customers proactively. We’ve come together as a team and have scheduled daily call blasts and what this has reminded me of are the skill sets necessary to have success on the phone.
It’s not an entirely new muscle, but one that most of my team haven’t worked in a while. In re-engaging in this activity I have compiled these 10 Tips for Success on the Phone as a quick reminder of a few simple things to remember.
Catalyst Consulting 